When your StreetStrider ships from our warehouse, you will receive an email from us with tracking information to let you know that your order has been shipped. Your order will be sent by the courier service chosen by you in the e-shop, and its arrival will be the delivery time given by the indicated courier service. Ground delivery may take approximately 3-10 days depending on your location.

Upon delivery, the recipient (the identity document of the person making the purchase in the e-store, where the courier service employee can identify the customer on the basis of the identity document when handing over the goods) is required to be signed, please make sure that the package delivered by the courier is not damaged (If the shape of the package looks unnatural, which indicates sloppy and careless handling of the goods by the transport service provider, then please proceed as follows: Call StreetStrider at +372 52 39 313 and send a photo of the package to the e-mail address support@streetstrider.eu You should also immediately inform the company providing the shipping service about the damaged package along with the status of the courier.

We urge you to take documentary photos of the damaged package that has been delivered to you.

All StreetStrider orders require a signature upon delivery and failure to accept delivery will result in our returns policy being applied.

Attention: Returns Department

Estonia Tartumaa Luunja vald Veibri küla
Järveoja põik 3 post code: 62202

You are responsible for the cost of returning the StreetStrider product to the Company, plus a 10% restocking fee for all returned items.

Send an email to support@streetstrider.eu with the tracking information for the returned goods

Refund

Upon receipt of the returned product, the Company will refund you the full amount less:

All costs of shipping the product to you;
10% Restocking Fee – The Company may charge an additional repair fee if the product is returned in a damaged condition; and
Any service charge including service.

You can get a refund within 30 days of receiving the returned product.

Order Cancellation Policy

After placing an order, it may be possible to cancel your order by writing to us at support@streetstrider.eu and writing the subject order and its order number: and the additional sentence the statement of the wish to cancel the order. However, if your order has been allocated stock, we cannot guarantee that the order will not be dispatched. Once your order has shipped, you must return any unwanted items in accordance with our returns policy.

Refused Delivery Policy

All StreetStrider orders require a signature and failure to accept delivery will result in our return policy.

Damages during delivery

If your StreetStrider product is delivered to you in damaged condition due to faulty shipping, you should take a photo of the damaged packaging and call for return instructions

StreetStrider at +372 52 39 313 or send an e-mail to support@streetstrider.eu

You should also immediately notify the shipping company with the status of the courier.

Photos documenting the damage are required.