Return Policy

We’re sure you’ll love the StreetStrider elliptical experience, but to make sure, all new StreetStriders come with a 14-day product trial period. If for any reason you are not completely satisfied with your StreetStrider, please follow the process below to initiate a return. Your refund will consist of your cost less a 10% restocking fee, any service charges, and you are responsible for the return.

If you are not completely satisfied with your StreetStrider, please email: support@streetstrider.eu, as we want to help you have the most satisfying experience possible.

However, if you want to return your StreetStrider, write to: support@streetstrider.eu

Order number is required to begin the return process. Without an order number, there is no possibility to return the product and they will not be credited.

Upon receipt of an order number, your returned product must be received no later than two (2) weeks after receipt of the order number.

The process

To return a StreetStrider product, follow these 4 steps:

Repackage the product. Products and all accessories and materials must be returned undamaged in their original packaging. StreetStrider products and materials must be packed in the original packaging with the parts disassembled and assembled. Make sure everything is padded and secured. Care must be taken during return to avoid damage. ADDITIONAL REPAIR FEE WILL BE INCLUDED DURING THE RETURN OF DAMAGE. To avoid an additional repair fee and to ensure a proper return of the StreetStrider, we recommend that you repackage it exactly as it was packaged when it arrived. WATCH THIS 3 PART VIDEO TO REPACK THE 3i AND 7i.

Display the order number on the box and address label. Returns will not be accepted without an order number clearly displayed on the box. Products returned without an order number will not be refunded or credited.

Send the package to:

StreetStrider

Attention: Returns Department

Estonia Tartumaa Luunja vald Veibri küla

Järveoja põik 3 post code: 62202

You are responsible for the cost of returning the StreetStrider product to the Company, plus a 10% restocking fee for all returned items.

Send an email to support@streetstrider.eu with the tracking information for the returned goods

Refund

Upon receipt of the returned product, the Company will refund you the full amount less:

1. All costs of shipping the product to you;
2. 10% Restocking Fee – The Company may charge an additional repair fee if the product is returned in a damaged condition; and
3. Any service charge including White Glove service.

You can get a refund within 30 days of receiving the returned product.

Order Cancellation Policy

After placing an order, it may be possible to cancel your order by writing to us at support@streetstrider.eu and writing the subject order and its order number: and the additional sentence the statement of the wish to cancel the order. However, if your order has been allocated stock, we cannot guarantee that the order will not be dispatched. Once your order has shipped, you must return any unwanted items in accordance with our returns policy.

Refused Delivery Policy

All StreetStrider orders require a signature and failure to accept delivery will result in our return policy.

Damages during delivery

If your StreetStrider product is delivered to you in damaged condition due to faulty shipping, you should take a photo of the damaged packaging and call for return instructions

StreetStrider at +372 52 39 313 or send an e-mail to support@streetstrider.eu

You should also immediately notify the shipping company with the status of the courier.

Photos documenting the damage are required.

Enters into force on 01.05.2024